Your privacy matters to us. This Privacy Policy explains what personal data ok.play collects when you register an account, use our platform, or contact our support team — and exactly how that data is stored, protected, used, and shared. We handle all player information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR data protection standards.
These cards summarize ok.play's core privacy principles. The full legal text in each section below governs in all respects.
ok.play collects only the personal data strictly necessary to provide our services, comply with regulatory obligations, and keep your account secure. We do not collect data for the sake of it.
All personal data held by ok.play is stored using industry-standard encryption at rest and in transit. Access to player data is restricted to authorised personnel on a strict need-to-know basis.
ok.play does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Full stop. Your information is used solely to operate and improve your ok.play experience.
You have meaningful rights over your personal data — including the right to access, correct, restrict, and in certain circumstances erase your information. Requests are handled within 30 days.
ok.play processes personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173), PAGCOR data governance requirements, and applicable AML/KYC regulatory standards.
In the event of a data breach that poses a real risk of serious harm, ok.play will notify affected players and the National Privacy Commission within 72 hours of discovering the breach, as required by law.
Scope of This Policy
This Privacy Policy applies to all personal data collected by ok.play through the okplay.vu website, including account registration, gameplay, customer support interactions, payment processing, and any other service we provide. By creating an ok.play account or using our platform, you acknowledge that you have read and understood this policy.
1.1 Data Controller. ok.play (accessible at okplay.vu) is the data controller responsible for the personal data of registered players and visitors to the platform. References to "ok.play," "we," "us," or "our" in this Privacy Policy refer to ok.play and its operating entity.
1.2 Nature of Services. ok.play operates an online gaming platform offering casino games, sports betting, bingo, and related entertainment services to eligible players in the Philippines and other permitted jurisdictions. The collection and processing of personal data is essential to delivering these services safely, legally, and fairly.
1.3 Data Protection Officer. ok.play has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and this Privacy Policy. Contact details for the DPO are provided in Section 16 of this Policy.
2.1 ok.play collects the following categories of personal data in connection with your account and use of the platform:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID details | Account registration, KYC verification, age restriction enforcement |
| Contact Data | Philippine mobile number, email address | Account access, OTP verification, support communications |
| Financial Data | GCash account reference, PayMaya reference, bank account numbers (last 4 digits), transaction history | Payment processing, withdrawal verification, AML compliance |
| KYC Documents | Copies of government-issued IDs, selfie photographs for facial matching | Identity verification, regulatory compliance, fraud prevention |
| Gaming Data | Wager history, game session logs, win/loss records, betting patterns | Service provision, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, time spent on platform | Platform improvement, user experience personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support delivery, quality assurance, complaint resolution |
2.2 ok.play does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for KYC verification purposes. We do not collect racial or ethnic origin data, political opinions, religious beliefs, health data, or criminal records except where required by applicable law or regulatory direction.
3.1 ok.play collects personal data through the following channels:
4.1 ok.play processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012 (RA 10173):
5.1 ok.play uses the personal data it collects for the following purposes:
5.2 ok.play does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without a meaningful opportunity for human review and recourse.
6.1 ok.play does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.
6.2 ok.play may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
6.3 All third parties to whom ok.play discloses personal data are required to handle that data in accordance with applicable data protection law and ok.play's data sharing requirements. ok.play does not authorise any third party to use your personal data for their own purposes beyond the specific purpose for which it was shared.
7.1 ok.play uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device that help ok.play recognise your browser, maintain your session, and remember your preferences.
7.2 ok.play uses the following categories of cookies:
7.3 Most browsers allow you to control cookies through browser settings. Disabling strictly necessary cookies will prevent you from logging in to your ok.play account. Disabling other cookie categories may affect your experience on the platform but will not prevent basic access.
8.1 ok.play retains personal data for the period necessary to fulfil the purposes for which it was collected, or for such longer period as is required by law or regulation.
8.2 The following general retention periods apply:
8.3 Upon expiry of the applicable retention period, ok.play will securely delete or anonymise personal data so that it can no longer be attributed to an identifiable individual.
9.1 ok.play implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 While ok.play takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You also play a role in keeping your account safe — particularly by maintaining a strong, unique password and enabling Two-Factor Authentication on your ok.play account.
10.1 As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by ok.play:
You have the right to be informed whether ok.play holds personal data about you, the categories of data held, the purposes for which it is processed, and the identity of any third parties to whom it has been disclosed.
You may request a copy of the personal data ok.play holds about you, along with information about how it is processed. We will respond to access requests within 30 calendar days.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data ok.play holds about you. Corrections to identity data may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Note that legal and regulatory retention obligations may prevent full erasure in certain cases.
You have the right to object to the processing of your personal data on grounds of legitimate interests, including for direct marketing purposes. Objection to direct marketing will be honoured immediately.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
If you believe ok.play has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact ok.play first so we can attempt to resolve the matter directly.
10.2 To exercise any of the above rights, please contact ok.play's Data Protection Officer using the contact details provided in Section 16. We may ask you to verify your identity before processing your request.
11.1 ok.play's platform is strictly restricted to individuals aged 21 years and above. ok.play does not knowingly collect personal data from any person under the age of 21.
11.2 If ok.play becomes aware that it has inadvertently collected personal data from an individual under 21, that account will be immediately closed, all associated data will be deleted in accordance with applicable law, and any deposits and winnings held in the account will be dealt with in accordance with our Terms and Conditions and applicable regulatory requirements.
11.3 If you are a parent or guardian and believe that a person under 21 in your care has registered an ok.play account, please contact our support team immediately at the contact details in Section 16.
12.1 In the course of providing our services, personal data collected by ok.play may be transferred to, stored in, or processed in countries other than the Philippines — for example, where third-party service providers (such as game studios, KYC verification providers, or cloud infrastructure partners) operate data centres outside the Philippines.
12.2 Where such international transfers occur, ok.play ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act, including through contractual data transfer agreements incorporating standard data protection clauses.
12.3 ok.play will not transfer personal data to any jurisdiction unless adequate protections are in place to ensure the security and integrity of that data.
13.1 ok.play may send you promotional communications about bonuses, new games, special events, and platform updates where you have provided your consent to receive such communications during or after the registration process.
13.2 You may opt out of marketing communications from ok.play at any time by:
13.3 Opting out of marketing communications will not affect your receipt of transactional and operational messages — such as deposit confirmations, withdrawal notifications, security alerts, and account-related notifications — which are necessary for the operation of your ok.play account and cannot be opted out of while your account remains active.
14.1 The ok.play platform may contain links to third-party websites, services, or content. This Privacy Policy applies only to data collected by ok.play through okplay.vu. ok.play is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any third-party site you visit.
15.1 ok.play reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent version is displayed at the top of this Policy.
15.2 Where changes to this Policy are material, ok.play will notify registered players by email to the address associated with their account, or by a prominent in-platform notification displayed upon next login. Continued use of ok.play following such notification constitutes your acceptance of the updated Privacy Policy.
15.3 We encourage you to review this Privacy Policy periodically to stay informed about how ok.play handles your personal data.
16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or ok.play's handling of your personal data, please contact us through the following channels:
ok.play Data Protection Officer
Live Chat: Available 24/7 at okplay.vu — fastest response for urgent privacy matters
Email: [email protected] (please include "Privacy Request" in the subject line)
ok.play will acknowledge all privacy requests within 5 business days and will provide a substantive response within 30 calendar days, consistent with RA 10173 requirements. If your request is particularly complex, we will notify you within 30 days and provide an estimated completion date.
National Privacy Commission (Philippines)
If you are not satisfied with ok.play's response to your privacy concern, you have the right to escalate a complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
Our 24/7 support team and dedicated Data Protection Officer are ready to help. You can also explore our other legal policies below.
21+ Only · PAGCOR Regulated Market · Play Responsibly